FAQ

Frequently asked questions about travel time in Outlook

This FAQ covers the practical questions teams usually ask when they want Outlook or Microsoft 365 calendars to reflect travel time between external meetings.

What Travel Time actually solves

Outlook shows meetings, but it usually does not make the travel time between external appointments visible by itself. Travel Time fills that gap by adding travel blocks where they matter.

That makes calendars more realistic for field service, sales, consulting, onsite work and any role that moves between locations during the day.

What is needed to use it

A clean rollout needs two steps: tenant approval once, then user activation. After that, users can manage their own settings while the background sync keeps reacting to changes.

Frequently asked questions

What is the main benefit in the calendar?

Travel Time makes the time between meetings visible, so external appointments become more realistic and follow-up conflicts show up earlier.

Does it work with Outlook and Microsoft 365?

Yes. Travel Time is built for Outlook and Microsoft 365 calendars and uses tenant approval, Microsoft Graph and background sync to stay current.

Does the tenant need approval first?

Yes. A tenant admin must approve Travel Time once before users can activate their accounts and receive automatic travel blocks.

How does a user activate the account?

After tenant approval, the user signs in with Microsoft, accepts the legal notices and stores the most important personal settings in the portal.

Are changes picked up automatically?

Yes. Travel Time uses webhook subscriptions and background jobs so meeting updates can trigger automatic reconciliation instead of relying only on manual sync.

What happens if an address is incomplete?

Depending on the setup, Travel Time can fall back to default minutes so the day stays usable even when a location is not perfect.

Is it only for classic field service?

No. It is useful anywhere travel time between Outlook meetings matters, including consulting, sales, onsite support and distributed teams.

Can titles and behaviour be customized?

Yes. Tenant admins define defaults and users can override the most important titles and preferences in their own profile.

Frequently asked questions about travel time in Outlook

Answers to the most common questions about automatic travel time in Outlook and Microsoft 365, tenant approval, sync behaviour and setup.